Refund policy

Return & Refund Policy

Thank you for shopping with [Your Brand Name]! We are committed to providing you with high-quality products and a smooth experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You can request a return within 7 days of receiving your order.
Returned items must be:
- Unused, and in original condition
- In original packaging with all accessories/tags included
Items that appear used, damaged, or tampered with will not be eligible for return or refund.

2. Non-Returnable Items

Returns are not accepted for:

Items purchased during Sale / Offer / Discount
Personal use products including cosmetics, hygiene products, undergarments, etc.
Customized or personalized products
Digital/Downloadable products (if applicable)

3. Return Process

Contact us on WhatsApp at +91 8178365301 with your Order ID and the reason for return.
Our support team will review your request and confirm eligibility.
You may be required to self-ship the product to our return address.
Share the shipment tracking details once dispatched.

Note: Return shipping charges are to be borne by the customer unless the product received is damaged or incorrect.

4. Damaged / Defective / Wrong Product

If you receive a damaged, defective, or wrong item:

Contact us within 24–48 hours of delivery
Send clear photos/video as proof
Once verified, we will arrange a free replacement or provide a full refund as applicable.

5. Refund Policy

Refund will be processed once the returned product passes inspection.
Refund timeline: 3–7 working days
Online payment orders → Refund to original payment method
Cash-on-Delivery (COD) orders → Refund to Bank Account / UPI

6. Order Cancellation

Orders can be cancelled before dispatch only.
After shipment, cancellation is not possible. You may request a return after delivery.

Contact Us

For any return, refund, or support queries, contact us:

WhatsApp: +91 8178365301